Refund policy

Refund policy

30 days to love it.

Every order comes with a 30‑day money‑back guarantee and a 12‑month replacement warranty. Here's how both work.

  • 30 days from delivery
  • 12‑month warranty
  • Defects always on us
30 day money‑back guarantee
  • 30‑day guarantee. Counted from the day your order is delivered.
  • 12‑month warranty. Stops working with normal use? We replace it.
  • Defects covered. Free replacement or full refund, with no fees.
  • Refunds in 5⁠–⁠7 business days. Back to your original payment method once approved.

Step by step

How to request a refund

  1. Email us. Write to info@swirlette.com with your full name, order number and the email used for the order.
  2. Tell us what's wrong. A short description is enough. For a defect or damage, add a photo or short video.
  3. We review it. We reply within 1 business day with the best option for your order.
  4. Get it sorted. Once you're happy with the option, your refund or replacement is on its way.

Please don't ship anything back unless our team asks you to.

Your options

How we make it right

It's just not for you

Tell us what isn't working. We'll usually offer a partial refund so you can keep your Swirlette. Prefer a refund instead? We refund what you paid, minus a processing fee.

Something's wrong with it

Defective, damaged in transit or the wrong item? We send a free replacement or a full refund, with no fees.

Processing fee

Refunds for a change of mind

If a partial refund doesn't work for you, we refund what you paid, minus this processing fee.

  • Orders up to $100 $10 fee
  • Orders over $100 10% fee
  • Defective, damaged or wrong item No fee

The fee never applies to defective, damaged or wrong items, or to cancellations under EU and UK law.

What we need

Before you reach out

  • You contact us within 30 days of delivery.
  • You have your order number or another proof of purchase.
  • For a defect or damage, you have a photo or short video of the issue.
  • For warranty claims, the issue comes from normal use, not accidental damage.

Gift cards can't be refunded.

Special circumstances

If something goes wrong

  • Defective item (within 30 days of delivery). Free replacement or full refund, with no fees.
  • Damaged in transit or wrong item received. Free replacement or full refund, with no fees.
  • Lost in transit (not delivered within 30 days of shipping). We reship your order or give you a full refund.
  • Refused delivery or unpaid import duties. Contact us so we can check the parcel status with the carrier. Any refund is issued minus the shipping and duty charges we're billed.

The details

Warranty, exchanges and refunds

12‑month replacement warranty

If your Swirlette stops working with normal use within 12 months of delivery, email us your order number and a short video of the issue. We'll send a replacement at no cost.

Exchanges

Want a different colour or bundle? Email us before your order ships and we'll update it. If it has already shipped, contact us and we'll find the best option for you.

Refunds

Once we've reviewed your request, we'll email you to confirm your refund. Approved refunds go back to your original payment method within 5⁠–⁠7 business days. Your bank or card provider may take a few extra days to post it. If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us.

EU and UK: 14‑day right of withdrawal

If your order ships to the European Union or the UK, you can cancel it within 14 days of delivery, for any reason and without giving a reason. Send us a clear statement by email or use our withdrawal request page, and we'll email you the next steps. No processing fee applies.

Need a hand?

Need help with your order?

Our team is here to make it easy. Send us your order number and we'll walk you through it.

Email info@swirlette.com Contact us