Shipping policy
Shipping policy
Free shipping on every order.
We want your Swirlette to reach you quickly and safely. Here's how we ship, how long it takes, and what happens if something goes wrong.
- No minimum spend
- Tracking on every order
- Free to every country we ship to
- Free shipping. Standard shipping on every order, no minimum spend.
- Ships in 1–2 business days. Packed and handed to the carrier, then on its way.
- 7–12 business days in the US. 8–15 business days to every other country we ship to.
- Tracked to your door. Your tracking link arrives by email as soon as it ships.
From order to door
How your order gets to you
- Order placed. You get your order confirmation by email.
- Packed and shipped. Within 1–2 business days we hand it to the carrier and email you a tracking number and link.
- On its way. Follow your package with the tracking link. The first update can take 24–48 hours to show.
- Delivered. 7–12 business days in the US, 8–15 everywhere else, counted from the day it ships.
Where we ship
Delivery times
Standard shipping is free to every country below. Your country is confirmed at checkout.
- United States 7–12 business days Free
- Canada, UK, Australia & New Zealand 8–15 business days Free
- Europe, Asia & Middle East 8–15 business days Free Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland. Asia & Middle East: Hong Kong, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates.
Delivery times are estimates. Carrier delays, customs checks, holidays and severe weather can occasionally add a few days.
Good to know
Tracking, customs and addresses
Order tracking
As soon as your order ships, we'll email you a tracking number and link so you can follow your package all the way to your door. Tracking can take 24–48 hours to show its first update.
Customs, duties and taxes
For orders shipped outside the United States, your country may charge import duties or taxes. If these aren't collected at checkout, they are the recipient's responsibility and are not covered by Swirlette. Refused deliveries due to unpaid duties are handled under our Refund policy.
Your shipping address
Please double-check your address before placing your order. If you spot a mistake, email us right away at info@swirlette.com and we'll do our best to update it before your order ships. We can't change an address once the package is with the carrier.
If something goes wrong
Lost, damaged or missing packages
- Arrived damaged or defective. Free replacement or full refund. Contact us with a photo within 30 days of delivery.
- Lost in transit. If your order hasn't arrived within 30 days of shipping, we'll reship it or give you a full refund.
- Marked delivered but not received. Check with neighbours and your local post office, then contact us and we'll open an investigation with the carrier.
Refunds and replacements are covered in full in our Refund policy.
Need a hand?
Questions about shipping?
Our team is happy to help with anything about your order. Send us your order number and we'll take it from there.